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Fun Fridays, free lunch and all the ping-pong you can handle. All in a days work.
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Buildout is a Chicago-based software company founded in 2010. It provides the leading end-to-end solution for marketing commercial real estate listings. Buildout has worked with companies across the country to build a system specifically around the ways CRE works providing easy-to-use tools for producing and publishing marketing materials and streamlining the entire property listing process. The company strives to assist brokerages create stunning marketing, quickly and efficiently to free up time to run your business.
HEALTHCARE
We want you to stay healthy so we give you a full Blue Cross Blue Shield healthcare package. Medical. Dental. Vision. All on day one.
401K PLAN
We want our team members to retire happy, so we encourage saving by giving you a great foundation.
PAID TIME OFF
Run with bulls in Spain. Sail across the Pacific. Staycation in Chicago. We want our employees to be rested, recharged, and happy.
LUNCH ON US
We cover your lunch everyday. And with plenty of Chicago's great restaurants to choose from, you never get tired of what's for lunch.
BUILDOUT GEAR
Rep Buildout wherever you go with some serious swag—t-shirts, snapbacks, and more. You'll never have an empty closet again!
FUN ENVIRONMENT
We like to make sure our office is a place you want to come to everyday, so we keep the vibe casual and fun. So feel free to take a ping pong break.
Chicago, IL
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Client Support Specialist
Customers, Product, Team. Those are Buildout’s core values. The Support Team at Buildout plays an important role in upholding our values by helping keep our customers at the center of everything we do.
The Support Team takes great pride in providing our customers timely, efficient, and friendly assistance.  As a member of the team, you will troubleshoot and analyze customer emails and live chats to provide them with an effortless customer experience. You should be driven to help customers and have the curiosity to dive deep into an ever-changing product to learn it inside and out. Providing a Buildout Quality customer experience requires patience, empathy, and the desire to continuously polish your skills and grow.
requirements
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1-2 years of professional experience
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Extreme comfort with technology and troubleshooting
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Excellent written and verbal communication skills
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Passionate about helping customers
Preferred
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Experience in a customer support role at a SaaS company
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Experience with Zendesk and JIRA
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Background in commercial real estate
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Bachelor's degree
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Experience with writing help center content
RESPONSIBILITIES
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Most of your day will be spent working through customer inquiries via the support email queue or live chat sessions
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Write useful content for our help center about new features and frequently asked questions
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Occasionally work alongside our product team to QA new features
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Educate and empower our customers to become better Buildout users
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Collaborate with other departments on behalf of our customers to resolve issues or gather feedback to improve the product
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Decide what method of communication will be most helpful for the customer, whether that means sending them links to Help Center articles, creating personalized visual instructions with GIFs or screenshots, transferring them to a live chat, or setting up a screen-share session
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Read between the lines to provide solutions to the root problems facing our customers when they think a smaller fix will address it
Apply for position
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Customer Success Specialist
Customers, Product, Team. Those are Buildout’s core values. On the Success Team at Buildout we are constantly striving to understand our customer’s perspective so we can better serve their needs. The core to every interaction is asking ourselves, “what is the best outcome for my customer and how can I help them achieve that outcome?”
The Success Team seeks to educate and empower our customers so they can utilize our product to improve their processes.  As a member of the team, you will work closely with customers to build trust, develop relationships and deliver Buildout’s value. You should be driven to help customers and have the curiosity to dive deep into an ever-changing product to learn it inside and out. Providing a Buildout Quality customer experience requires patience, empathy, and the desire to continuously polish your skills and grow.
requirements
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1-2 years of client-facing account management or success experience
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Excellent written and verbal communication skills
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Strong time management and organization skills with the ability to manage varied client requests
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Self-starter with the initiative to contribute fresh ideas, refine existing processes, and help grow the team
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Passionate about helping customers and building relationships
Preferred
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Experience in a customer support role at a SaaS company
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Experience with Salesforce, JIRA and Zendesk
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Experience with Totango or similar CSM tool
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Background in commercial real estate
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Bachelor's degree
RESPONSIBILITIES
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Develop deep understanding of Buildout’s technology to help create best practices for client success
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Empathetically listen to clients in order to understand their processes and provide expert consultation
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Analyze client usage activity and work with customers to drive engagement and product adoption
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Build relationships by acting as a trusted advisor and demonstrating Buildout’s value
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Conduct quarterly business reviews and scheduled check-ins to help clients grow their business
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Coordinate with our marketing team to design and implement mass-communication strategies
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Collaborate with other departments on behalf of our customers to resolve issues or gather feedback to improve the product
Apply for position
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Graphic Designer
Customers, Product, Team. Those are Buildout’s core values. The Design Team at Buildout plays an important role in upholding our values by collaborating to deliver thoughtful and dynamic improvements to the product.
The Design Team is responsible for crafting high-quality designs and engineering a streamlined experience for our client’s marketing materials. As a member of the team, you will be involved in the setup, customization and configurations to one of Buildout’s growing product features. You should be driven to enhance the customer’s experience and have the curiosity to dive deep into an ever-changing product to learn it inside and out. Providing a Buildout Quality product experience requires patience, empathy, and the desire to continuously polish your skills and grow.
requirements
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1-2 years of professional experience
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Strong portfolio of design work
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Proficiency in Adobe Suite applications
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Excellent organization and prioritization skills
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Able to manage multiple projects in a fast-paced environment
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Execute ideas and implement changes based on client feedback
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Excellent communication skills, both written and verbal
Preferred
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Bachelor’s Degree
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Knowledge of HTML & CSS and/or Javascript
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Background in commercial real estate
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Experience with prototyping as a means to explore and convey design solutions
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Experience with JIRA
Responsibilities
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Create and maintain marketing materials for a portfolio of clients. This can include working with clients who have strictly defined brand standards and conceptualizing and presenting new and unique materials for clients that need guidance with their branding
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Work closely with the Buildout Sales team to design samples tailored to prospective clients
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Learn best practices from your teammates in order to transform client requests into updates on marketing materials within the buildout framework.
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Implement graphic design into our web-based application using a combination of HTML/CSS and Liquid
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Maintain brand standards when producing a variety of design deliverables, from marketing assets to prototypes
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Work alongside other designers to implement feedback that enhances the quality of our product
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Support cross-team workloads and initiatives
Apply for position
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Graphic Designer – Marketing
We are seeking a designer with a strong portfolio of work in both print and digital mediums to join our in-house marketing team. You’ll be tasked with creating meaningful marketing materials that represent our internal and external Buildout brand. The ideal candidate is passionate, team-oriented, self-motivated and able to balance multiple projects in our fast paced environment.
REQUIREMENTS
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Strong portfolio of design work
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Proficiency in Adobe Suite applications
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CSS, HTML
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Comfort in print and digital mediums
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Self-motivated
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Ability to multi-task and prioritize
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Excellent communication skills, both written and verbal
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Javascript is a plus
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Video, motion or animation is a plus
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Marketing automation is a plus
RESPONSIBILITIES
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Supports the Brand and Marketing Directors
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Assists with creation of assets for both Brand and marketing objectives
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Multi-faceted campaigns including e-mail creation and print/digital long format content pieces
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Assists internal departments in asset creation
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Assists in maintaining the Buildout Blog, website and some social media
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Industry research on best practices and new trends
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Foster relationships with third-party vendors
Apply for position
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Software Engineer
Buildout's software team works to maintain our core product and build new and exciting features. We are looking for an promising intern to join our team in Summer 2018. This intern will have the oppourtunity to work on all levels of our stack, from client-side, to server-side, to database and deployments. Buildout is a large Rails application with a few highly-advanced, single-page javascript client interfaces. Some pieces of Buildout are also built with Node, Go, and Sinatra—so come prepared to learn a lot of different tools.
requirements
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Experience building SaaS applications using Ruby on Rails
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Mastery of javascript, especially related to building rich client applications
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Understanding of client-side javascript frameworks like jQuery, Backbone, Ember and Angular
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Experience with standard web technology—Rails, Node, Mysql, Nginx, Memcache, Git, etc.
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Task-driven and desire to learn new things and keep up with the latest tech-oriented worker
Apply for position
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Marketing Associate
We are looking for a marketing associate/content writer to help execute Buildout’s marketing strategy and grow awareness and demand for our brand. You need to be a well-rounded writer, able to quickly grasp our voice and vision and apply it across multiple digital marketing channels, creating and executing amazing ideas in both marketing and product copy in a B2B environment. You will help craft external and internal communications, ensuring messaging consistency across multiple platforms and channels.
You will work closely with the Marketing Director and Brand Director to help create online advertising, website and app copy, social media content, events, email promotion and other customer and trade materials. We’re a scrappy team so you’ll be touching a lot of different parts of the marketing function.
REQUIREMENTS
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Bachelor’s degree in a branch of writing either journalism, communication, literature with marketing experience OR
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Bachelor’s degree in either marketing, advertising, communications with copy writing experience
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1-3 years experience in marketing or agency-based copywriting
RESPONSIBILITIES
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Continuously challenge yourself to make our communications better and more engaging, demonstrating writing integrity in your work, and collaborating with multiple stakeholders to ensure all communications are true to the Buildout brand and vision
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Execute our digital marketing strategy including blogging, email campaigns, social media
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Work with cross functional teams to create marketing assets and copy
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Work with Brand Director to refine content for design purposes. You’re able to display an understanding and appreciation of how copy and design play off each other.
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Prep for conferences and events and manage vendors
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Keep up to date with best practices and innovative marketing strategies
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Ready to juggle multiple projects at once, often with tight deadlines. We move very fast here, so expert time management is a must.
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A team player with an agreeable disposition. The role requires you to work with a lot of people in a lot of different ways.
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Have a willingness to pitch in wherever and whenever you’re needed. We’re a nimble team, and you must be willing to dive in. Since there are mediums and projects not captured in the points above, consider this the catchall.
Nice to have experience with
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Google Analytics
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Marketing automation tools
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Salesforce
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Wordpress
Opportunities
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The ability to influence the marketing strategy of a multi-million dollar tech startup company
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Work with an awesome, supportive team
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Travel to conferences and events across the country
Apply for position
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Marketing Project Manager
Customers, Product, Team. Those are Buildout’s core values. The Marketing team at Buildout plays an important role in upholding our values by promoting our brand and products to both current customers and prospects. Our team takes great pride in understanding our market, the needs of our customers and how our solution can help them in their day-to-day lives. We have a small team, but produce at a high level and wear many hats. You should be driven and willing to jump into any project to help the team—we all work together to get the job done.
As Marketing Project Manager (MPM) you will oversee the operations, support and implementation of marketing programs and projects for the department. Department projects range from new content creation, product release communication, email marketing, conference planning, social media promotion, advertising, etc.. You will function as the key point-person for managing timelines and ensuring projects are executed at the highest quality and on time. The MPM will oversee projects from initiation to completion and will demonstrate a high level of efficiency and effectiveness in driving results.
You will play a significant role in building our project management and operational capabilities, and will be leaned on as a subject matter expert. This is an exciting role as your contributions will have a direct impact on the growth of the team and the company. Our ideal candidate will be able to build trust amongst the team, create and drive focus, quality, and balance, and foster a collaborative environment.
REQUIREMENTS
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Bachelor's degree
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3–5 years of project management or other relevant experience
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Experience project managing at an agency is a plus
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Experience with digital marketing a plus
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Excellent communication skills and clarity of thought
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Exceptional organizational skills and a strong attention to detail
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Ability to use creative thinking to identify and solve problems
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Ability to communicate effectively between different disciplines and personality types
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Ability to breakdown large projects into small parts
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Ability to prioritize work and clearly articulate trade offs
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Ability to manage a variety of projects with different levels of severity
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High competency in project planning and tracking tools
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Comfortable using project management software, and recommending new tools
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Deadline-driven, with the ability to self-manage multiple projects and deadlines
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Excitement to work in a startup environment
RESPONSIBILITIES
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Drive all aspects of project management including: scope, timelines, deliverables, resource allocation and communication
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Create and execute internal workflow and procedures to keep team aligned and on track to achieve goals; such as creating tasks, naming campaigns, and facilitating organization
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Juggle multiple short and long-term projects; proactively communicating status, milestones and obstacles to members of team on a regular basis
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Identify weaknesses in current workflow systems and develop the means to improve them
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Create dashboard reporting status, tasks, deliverables, and effectiveness of each project
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Lead meetings, check-ins and stand-ups, distributing key information before and after
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Take notes during meetings and create to-dos
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Occasionally communicate with and manage vendors
Apply for position
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Marketing Copywriter
Customers, Product, Team. Those are Buildout’s core values. The Marketing team at Buildout plays an important role in upholding our values by promoting our brand and products to both current customers and prospects. The Marketing team takes great pride in understanding our market, the needs of our customers and how our solution can help them in their day-to-day lives. As a member of our team you will need to develop a deep understanding of our customers and market. Our software solves complex problems, so we strive for simplicity and approachability in our communication and offering. 
You will be responsible for writing all the copy for our marketing campaigns, including new product and feature releases, email campaigns, webinar content and blogs. The Marketing team is small, but we are high producers and wear many hats. You should be driven and willing to jump into any project to help the team. We all work together and support each other in order to get the job done. 
REQUIREMENTS
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Excellent, highly creative communication and critical-thinking skills
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1–3 years of professional experience copywriting
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At ease managing multiple projects, working individually and collaborating across teams
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Passionate about using written communication to promote our brand and help our customers
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Bachelor's degree in Journalism, English or equivalent 
PREFERRED
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Experience in a marketing copywriting role at a SaaS company or a marketing agency
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Background in commercial real estate
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Have integrity and a high degree of personal responsibility
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Demonstrate a positive, can-do, go-the-extra-mile attitude
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Appreciate and assimilate constructive criticism
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Self-starter and detail-oriented
RESPONSIBILITIES
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Work with the Marketing Director to understand the purpose and objective of the project or written piece 
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Write clear, concise content consistent with Buildout's branded voice
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Write both short-form and long-form copy, including email campaigns, digital and print advertisements, website copy, sales collateral, and blog articles
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Interview sales, product, client services, and executives to support blog articles, sales collateral, product releases, etc
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Conduct thorough, high-quality research to supplement knowledge gathered from our teams
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Develop, manage, and execute the social media strategy for Buildout (Twitter, Facebook, LinkedIn, Instagram)
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Work with the design team to edit content based on design to best showcase the message
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Simplify complicated topics into communications anyone could understand
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Collaborate and brainstorm with Marketing team members on a variety of projects
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Edit and proofread Marketing materials
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Edit PR-related materials such as press releases and award applications
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Regularly update the In the News section of buildout.com
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Be a team player and go-to for the team
Apply for position
Office Manager
We are looking for an energetic office manager to help us meet the needs of our rapidly growing team. You’ll be handling all office activities at a fun, fast paced, tech start-up. The ideal candidate has a cheerful disposition and the ability to anticipate the needs of others.
Responsibilities
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Supervise maintenance and alteration of office equipment, layout, and facilities
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Maintain stock of office supplies, including kitchen essentials
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Act as liaison between company and vendors
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Assist operations team in payroll and benefits administration
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Accept and sort mail/packages
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Make travel arrangements
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Assist with planning employee appreciation events, tracking birthdays, anniversaries, and other milestones
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Ensure we are never without Diet Dr. Pepper, Cold Brew Coffee or Kombucha!
requirements
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Great organizational skills and attention to detail
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Ability to prioritize, multi-task and operate successfully in a company with shifting priorities
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Comfort assembling furniture and setting up IT equipment
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Resourceful and proactive, able to self-manage projects
Nice to have experience with
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Vendor management
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Coordinating an office move
Apply for position
VP of Finance
Buildout is seeking a Vice President of Finance to run the company’s finances and oversee general operations including HR, Legal and Facilities in our brand new downtown Chicago office.
We are a fast-growing, venture-funded software-as-a-service (SaaS) startup in commercial real estate with a great employee- and customer-focused culture.
Responsibilities
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Recommend and develop policies, procedures and systems to meet company objectives as we scale
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Perform strategic financial modeling and planning and cash management
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Manage the company’s books in accordance with generally accepted accounting principles (GAAP) and oversee an outsourced accounting firm
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Build, maintain and optimize company metrics
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Ensure timely and accurate budgeting, forecasting and reporting for management and the board
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Manage legal relationships, oversee contract negotiations, handle business insurance
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Oversee HR Coordinator and manage HR Policy
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Oversee the Office Manager—keep the lights on and the cold brew coffee flowing
Qualifications
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Buttoned-up, metrics-driven personality
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Experience with hands-on accounting
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Ability to manage down and up
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Share our values: Customer, Team, Product
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Bachelor’s degree in accounting, business administration or related field
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At least five years in finance and accounting management preferred
Nice to have experience with
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Finance role at fast-growing companies this stage or larger
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SaaS
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Experience with Legal, Operations and HR
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Experience with outside institutional investors
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MBA
Apply for position
UX Designer
We are looking for an experienced UX/UI Designer to join our growing product team dedicated to delivering the best possible experience for our users. Our work ranges from improving existing to creating new products, therefore experience working with different stages of the lifecycle is a plus. Our ideal candidate is a thought leader and who can help us shape our team's process along the way.
requirements
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3+ years of professional UI/UX design experience
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Ability to take incomplete requirements and produce consistent, usable wireframes and mockups
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Interest in defining the interface for multiple, new products
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Ability to work quickly and handle a large volume of work
Apply for position